Privacy Policy

jayan9 ("we", "us", "our") operates the online casino and sports betting platform accessible at jayan9.pro. As the data controller for personal information collected through this platform, jayan9 is committed to handling your data responsibly, transparently, and securely. This Privacy Policy applies to all players registered on jayan9, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.

This Policy should be read alongside our Terms & Conditions, which govern the overall use of the jayan9 platform. Together, these documents form the complete framework of your relationship with jayan9. If you have any questions about this Policy, please contact us at [email protected].

jayan9 collects personal data from you in several ways: directly when you register or interact with our platform, automatically as you use the site, and from trusted third-party sources for verification purposes. The categories of personal data we collect include:

Registration & Identity Data

• Full legal name as it appears on your government-issued identification
• Date of birth (to verify you meet the 21+ age requirement)
• Bangladeshi mobile phone number
• Email address
• Residential address in Bangladesh
• National Identity Card (NID) number, passport number, or driver's licence number (provided during KYC verification)
• Selfie or photograph where required for identity verification

Financial & Transaction Data

• bKash, Nagad, Rocket, or Upay mobile wallet numbers linked to your account
• Visa or Mastercard details (card number masked after verification; full card data is handled only by our PCI-DSS compliant payment partners)
• Deposit history, withdrawal history, and account balance records
• Transaction reference numbers and timestamps

Platform Usage Data

• Games played, bet amounts, wagering history, and game session logs
• Login timestamps, session durations, and last-active records
• Bonus activations, promotional claims, and wagering progress
• Pages visited on jayan9.pro, click-through paths, and feature interactions

Technical & Device Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, browser type and version
• Unique device identifiers
• Cookies and similar tracking technologies (see Section 6 — Cookies)

Communication Data

• Content of messages sent to jayan9 support via email
• Records of support interactions, complaint submissions, and dispute correspondence
• Preferences you have expressed regarding marketing communications

jayan9 uses the personal data we collect for the following clearly defined purposes. For each purpose, we rely on one of three legal bases: contract performance (processing necessary to operate your account), legal obligation (processing required by applicable law), or legitimate interests (processing that serves jayan9's reasonable business interests without overriding your rights).

jayan9 will not use your personal data for any purpose that is incompatible with those listed above without first informing you and, where required, obtaining your consent.

jayan9 shares your personal data only with trusted third parties where it is strictly necessary to deliver our services. We do not sell your data. All third-party partners who handle your data on our behalf are contractually obligated to maintain appropriate security standards and to use your data solely for the specific purpose for which it was shared.

Payment Processing Partners

To process your deposits and withdrawals, jayan9 shares relevant transaction data with our payment partners, which include bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These partners receive only the minimum data necessary to authorise and complete your transaction. Card data is processed in environments certified to PCI-DSS standards and is never stored on jayan9's own servers in unmasked form.

Identity Verification Partners

To fulfil our Know Your Customer (KYC) obligations and to verify that players meet the 21+ age requirement, jayan9 may share identity documents and personal data with third-party verification service providers. These providers are bound by strict data protection agreements and are prohibited from using your data for any purpose beyond verification.

Game Content Providers

The games available on jayan9 are supplied by certified third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data (e.g., bet amounts, game outcomes) for the purpose of game integrity auditing and RNG certification. They do not receive your name, contact details, or financial information.

Legal & Regulatory Disclosure

jayan9 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or regulatory directive. In such cases, jayan9 will disclose only the minimum data required and will, where legally permitted, notify you of the disclosure.

jayan9 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit jayan9.pro. Cookies allow us to remember your preferences, maintain your login session, and understand how players interact with the platform.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit. Without these cookies, core platform features such as account access and game play will not work. These cannot be disabled.
• Functional Cookies: Used to remember your preferences such as your chosen language, display settings, and responsible gaming configurations. Disabling these may affect your experience but will not prevent access to the platform.
• Analytics Cookies: Used to collect anonymised data about how players navigate jayan9.pro, which pages are visited most frequently, and where technical issues arise. This data helps us improve the platform. No personally identifiable information is included in analytics data.
• Security Cookies: Used to detect and prevent fraud, unauthorised account access, and suspicious activity. These cookies are a component of jayan9's security infrastructure and support the integrity of the platform for all players.

You may control cookie settings through your browser. Most browsers allow you to block or delete cookies through their settings menus. Please note that disabling essential cookies will impair your ability to use jayan9 and may prevent account login. Continued use of jayan9.pro following your first visit constitutes acceptance of our use of essential and security cookies as described above.

jayan9 retains personal data for the period necessary to fulfil the purposes set out in this Privacy Policy, or for as long as required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the full duration your jayan9 account remains open, plus a minimum of five (5) years following account closure, to satisfy anti-money laundering and financial record-keeping obligations.
• Transaction Records: All deposit, withdrawal, and wagering records are retained for a minimum of five (5) years from the date of the transaction.
• Identity Verification Documents: Retained for the duration of the account relationship and for five (5) years following account closure or the completion of any related investigation.
• Support & Communication Records: Retained for two (2) years from the date of the last communication, unless the correspondence relates to an ongoing dispute or legal matter.
• Marketing Preferences: Retained until you withdraw your consent or opt out, plus a reasonable period thereafter to honour the opt-out and prevent inadvertent re-contact.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Where anonymisation is not technically feasible, data is securely destroyed using industry-standard methods.

As a jayan9 player, you have meaningful rights over your personal data. jayan9 is committed to honouring these rights promptly and without undue burden. To exercise any of the rights below, please contact our support team at [email protected] with the subject line "Data Rights Request" and include your registered username and a description of your request.

• Right to Access: You may request a copy of the personal data jayan9 holds about you, along with information about how it is used and with whom it is shared. We will respond to access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update basic account details directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. This right is subject to jayan9's legal obligations to retain certain records.
• Right to Restriction: You may request that jayan9 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: You may request a copy of the personal data you have provided to jayan9 in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You may object to jayan9 processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though jayan9 may have compelling grounds to continue in certain cases.

jayan9 will respond to all valid data rights requests within 30 days of receipt. In cases of complex or multiple requests, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for the delay.

jayan9 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21. All registration attempts are subject to age verification, and accounts will be suspended immediately where we have reason to believe the account holder is underage.

If you believe that a person under the age of 21 has registered an account on jayan9 or that their personal data has been collected without appropriate consent, please contact us immediately at [email protected]. We will investigate and take appropriate action, including deletion of the relevant data, as quickly as possible.

jayan9 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our key security measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and jayan9's servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal data at rest, including identity documents and payment details, is stored in encrypted form on secure servers.
• Access Controls: Access to personal data within jayan9's internal systems is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations and regular security training.
• Fraud Detection Systems: jayan9 operates automated systems that monitor for suspicious account activity, unusual login patterns, and potential fraud indicators in real time.
• Regular Security Reviews: Our platform and data handling practices are subject to periodic internal reviews to ensure they remain aligned with current best practices.

While jayan9 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you suspect your account has been compromised, contact us immediately at [email protected].

jayan9 reserves the right to update or amend this Privacy Policy at any time. When we make changes, the revised Policy will be published at jayan9.pro/privacy-policy with an updated "Last Updated" date. Where changes are material — for example, where we introduce a new category of data processing or a new category of third-party sharing — we will notify registered players via their registered email address or through a prominent notice on the platform.

Your continued use of jayan9 following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any amendment to this Policy, you should discontinue use of the platform and contact [email protected] to close your account and request deletion of your data where applicable.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way jayan9 handles your personal data, please reach out to our support team. We take all privacy enquiries seriously and aim to respond within one business day during normal Bangladesh Standard Time (BST, UTC+6) operating hours.

For responsible gaming concerns, self-exclusion requests, or deposit limit changes, please see our Responsible Gaming page or include "Responsible Gaming Request" in your email subject line.